Refund policy

Last Updated: [April 4, 2025]

At Onebest, we take pride in delivering thoughtful gifts with care. However, if you're not fully satisfied with your order, we're here to help.

βœ… Return Eligibility

  • Returns are accepted only for damaged or defective products, wrong item delivered
  • Must be reported within 3 days of delivery.
  • Item must be unused, in original packaging, with tags intact.

🚫 Non-Returnable Items

  • Personalized or customized gifts
  • Products on clearance/sale
  • Gift cards or digital downloads

πŸ’° Refunds

  • Approved returns will be refunded to your original payment method within 5–7 business days after inspection.
  • If you paid via COD, we’ll issue a refund via UPI or bank transfer.

πŸ” Exchanges

  • We only replace items if they are defective or damaged.
  • Contact us for replacement assistance.

πŸ“© How to Request a Return

  1. Email us at support@onebest.in withΒ Order ID,Β Reason for return,Β Photos of the product (if damaged)
  2. We’ll review and provide return instructions.
  3. Once received and inspected, we’ll process your refund or replacement.

πŸ“¦ Return Shipping

  • Customers are responsible for the return shipping unless the return is due to our error (damaged/wrong item).

πŸ“ž Need Help?

Feel free to contact our support team at +91 9946642650Β or support@onebest.in

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